Export sales policies

If you want your order to be shipped outside of Colombia, please note the following:

  • To place orders on our website, you must register or log in if you are already registered.

  • The minimum purchase amount for items is 500 USD.

  • Make sure you are clear about the references, sizes, colors, and quantities you need; as it is NOT possible to add/subtract/modify products after completing your purchase (the system does not allow modifications to finalized orders).

  • If you require additional products after having completed your order, you must contact customer service to cancel the issued order and make a new purchase on our website.

Customer service outside of Colombia:

  • Landline (+574) 4441078 Ext 1150

  • WhatsApp line (+57) 3156122277

  • Email: comex@babalufashion.com.

Shipping Policy

  • Orders under USD 5,000
    The shipment of your merchandise will depend on the invoice value. If it is less than USD 5,000, the merchandise will be dispatched via Courier. In this case, we suggest a reliable company in handling the merchandise. However, you can choose the company of your preference.
    IMPORTANT: Countries that require labeling, minimum descriptions, registrations, or permits for the import of apparel will receive special handling (which will be agreed upon between the parties).

  • Orders over USD 5,000
    When your shipment exceeds USD 5,000 (invoice value), it will be carried out via a cargo agency and according to the negotiation you - as a client - request: EXW, DAP.
    If the type of negotiation is EXW, the merchandise will be delivered to the cargo agent you hire. Only the net value of the order plus bank charges will be invoiced.
    If you choose DAP, the merchandise will be delivered to the warehouse or residence of your choice, without tax payment. That is, you must assume all expenses for taxes.

Payment Instructions

Payment for your merchandise can only be made in US dollars (USD). If you are outside of Colombia, these are the payment methods:

  • PayPal: We recommend this payment method as it is processed immediately. You can do it using the tool implemented on our website. You should be aware that this payment method will incur an additional cost corresponding to 5% of the purchase value and that the invoice will be issued in the name of the PayPal account user.

  • Davivienda International Bank Transfer:
    The information provided below is for the exclusive use of the paying bank. Please do not alter this data and present it at the time of the transaction.

  • Beneficiary

  • CONFECCIÓN Y DISTRIBUCIONES FIRLAN SAS

  • Bank

  • DAVIVIENDA INTERNATIONAL

  • Address

  • 110 BRICKELL AVE. SUITE 900 MIAMI, FL 33131

  • Swift code

  • CAFEUS3M (MAY APPEAR AS BANCAFE INTERNACIONAL)

  • ABA

  • 066011389

  • Credit to account number

  • 883264010

Once you do so, you must send us a copy of the swift message to the email comercioexterior@babalufashion.com to track the order.

IMPORTANT INFORMATION

  • By choosing this payment method, you must be aware that all expenses will be assumed by you, as the client or depositor.
    At the time of making the payment, you must inform your bank that the commission and transfer expenses incurred are paid by the depositor (including the OUR concept).

  • With this payment method, the bank will take up to two days to notify the transfer. Babalú will begin the logistics process once the notification is received.

  • The invoice will be issued in the name of the person indicated by the bank as the depositor or payer.

  • When making the payment, verify that you are doing so in US dollars (USD).

If at any time during your purchase process you require additional information or have questions about the steps or procedures, do not hesitate to contact us at comercioexterior@babalufashion.com, our WhatsApp line (+57) 3156122277 or telephone line (+574) 4441078 option 1150

Once your payment notification is received, we have 3 business days to make the shipment.