Frequently Asked Questions

To register on the Babalú website, simply complete the information requested at this link. If you would like to be part of our Innovative Digital Wholesale program, you must register here and complete the requested information. Once registered, you will be able to log in and start shopping!

If you don't remember your password when accessing our website, you can reset it here

Making wholesale purchases is very easy! You just need to have your account created and active to log in and make your purchases. If you do not have an account yet, register here

For Colombia:
The minimum purchase amount in Colombia is $800,000 COP (eight hundred thousand Colombian pesos). If you place orders over $900,000 COP (nine hundred thousand Colombian pesos), Babalú will cover the shipping costs.

Outside of Colombia:
For countries other than Colombia, the minimum purchase amount for products is $500 USD.

Once your order is successfully completed, you will receive a purchase order number, which will also be sent to you via email. Remember to also check your junk or spam folder. There, you will see a summary with all your order details and the status of the process. If you have not received this notification, you can contact our customer service department via our WhatsApp line +57 315 612 2277.

For Colombia:

At Babalú, we offer the following payment options when placing your wholesale order in Colombia:

Bank Transfer: If you are going to make a bank transfer, you can do so through Bancolombia to savings account No. 30949658739.
When you make the payment via transfer, you must send us a copy of the payment receipt to the email address servicioalcliente@babalufashion.com, indicating the order number to which said payment corresponds.

Online Payment: You can make your payments through the "WOMPI" platform implemented on our website, which will allow you to pay with a credit or debit card. There, the system will ask you for the necessary information so that you can carry out your transaction safely and successfully. Remember that when choosing this payment method, you will only have a period of 24 hours to complete the transaction.

Bank Deposit: This can be done through:
- Bancolombia in savings account No. 30949658739 using a business collection form.


Outside of Colombia:

At Babalú, we offer the following payment options when placing your wholesale order outside of Colombia:

PayPal: We recommend this payment method as it is processed immediately. You can use the tool implemented on our website.
You should keep in mind that this payment method will generate an additional cost corresponding to 5% of the purchase value and that the invoice will be issued in the name of the PayPal account user.

Davivienda International Bank Transfer: The information provided below is for the exclusive use of the paying bank. Please do not alter these details and present them at the time of the transaction.


Once you have done so, you must send us a copy of the SWIFT message to the email address comercioexterior@babalufashion.com to track the order.

IMPORTANT INFORMATION

• When choosing this payment method, please keep in mind that all fees will be assumed by you, as the customer or depositor.
  At the time of making the payment, you must inform your bank that the commission and transfer fees generated by this transaction are to be paid by the depositor (including the OUR instruction).
  
  
• With this payment method,  the bank will take up to two days to notify us of the transfer. Babalú will begin the logistics process once the notification is received.
  
  
• The invoice will be issued in the name of the person indicated by the bank as the depositor or payer.
  
  
• When making the payment, please verify that you are paying in US dollars (USD).
  
  

If at any point during your purchase process you require additional information or have questions about the steps or procedures, do not hesitate to contact us via email at comercioexterior@babalufashion.com, through our  WhatsApp  line, or by phone at (+574) 4441078, option 1150.

It is not possible to add products to an order that has already been completed. However, please remember that our cart remains open for the next 12 hours after you have added your first product. During this time, you can add as many items as you wish. Please make sure you are clear on the references, sizes, colors, and quantities you require.

If for any reason you wish to add more products to a completed order, you must contact customer service to cancel the order so that you can place a new one.

You will be your own boss and manage your own time.
You will have a free profit margin (we recommend increasing the wholesale price by 50%).
You will have collections renewed every two months.
100% Colombian quality.
Inventory updated in real time and available for purchases 24/7 on our website.
Different payment methods (bank transfer, debit or credit card, bank deposit).
Digital catalog (PDF version) to support your sales.
Images of each collection (JPG format) as sales aids.
Customer service team available to support you (Contact us through our WhatsApp line +57 315 612 2277.)

You decide your profit margin, as Babalú does not set suggested retail prices within the digital catalog.
Based on the quality of our products and the innovation of their designs, we recommend that our Digital Wholesale community apply a 50% markup on the wholesale price of each garment.

Learn about our exchange and warranty policies here

In Colombia:

Once the payment receipt is received and verified in our system, we have two (2) business days to ship your order.
You will receive a notification via email with your tracking number so you can track your order.

Outside of Colombia:

For international orders, this timeframe varies depending on the destination country (2 to 5 business days), as special labeling is required for some countries (e.g., Mexico, Ecuador, Argentina).

To contact a customer service representative, you have the following options:

In Colombia:

WhatsApp line +57 315 612 2277.
Email: servicioalcliente@babalufashion.com
Landline: +57 064 444 1078 option 1
Outside of Colombia

WhatsApp line +57 315 612 2277.
Email: comercioexterior@babalufashion.com.
Landline: (+574) 444 1078 Ext 1150

PayPal is the electronic payment platform that Babalú uses to process online transactions generated in the virtual store with the payment methods enabled for that purpose.

In the Babalú online store, you can make your payment using the methods enabled for this purpose. Depending on the payment options chosen by the merchant, you may pay via Visa, American Express, Diners, and MasterCard credit cards, as well as PSE savings and checking debit accounts.

To protect your data, Babalú delegates the capture of sensitive information to PayPal. Our payment platform complies with the highest standards required by the international PCI DSS security regulation for credit card transactions. Additionally, it has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel secure when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the certifying authority, and the address bar changes to green. These features are immediately visible and provide a guarantee and confidence to complete the transaction on PayPal.

Yes, at Babalú you can shop online 24 hours a day, 7 days a week, just a click away.

If you have not yet completed your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method. Babalú: the previous point applies to the payment method, but you must mention the store's return policies to comply with Article 51 of the Consumer Statute Law.

First, check if a transaction confirmation email has arrived in the email account registered at the time of payment. If you have not received it, you must contact Customer Service via WhatsApp +57 315 612 2277 to confirm the status of the transaction.

For every transaction approved through Wompi, you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment.
If you do not receive it, you can contact Customer Service via WhatsApp +57 315 612 2277, by calling (+57 604) 444 1078, or by emailing comex@babalufashion.com to request that the receipt be resent to the same email address registered at the time of payment.