Frequently Asked Questions

To register on the Babalú website, you just need to complete the requested information in this link. If you wish to be part of our Innovative Digital Wholesale Sale, you must register here and complete the requested information. Once registered, you can log in and make your purchases!

If you don't remember your password when logging in to our website, you can reset it here

To make your wholesale purchases, it's very easy! You just need to have your account created and active to log in and make your purchases. If you don't have an account, register here

For Colombia:
The minimum purchase amount in Colombia is $800,000 COP (eight hundred thousand Colombian pesos). If you place orders over $900,000 COP (nine hundred thousand Colombian pesos), Babalú will cover the shipping cost.

Outside Colombia:
For countries other than Colombia, the minimum purchase amount for products is $500 USD.

When your order is successfully completed, you will receive a purchase order number, which will also be sent to you via email. Remember to also check your junk or spam folder. There you will see a summary with all your order details and the process status. If you have not received this notification, you can contact customer service through our Whatsapp line +57 315 612 2277.

For Colombia:

At Babalú, we offer the following payment options when placing your wholesale order in Colombia:

Bank Transfer: If you are making a bank transfer, you can do so through Bancolombia to savings account Nº 30949658739.
When making a payment by transfer, you must send us a copy of the payment receipt to the email servicioalcliente@babalufashion.com informing us of the order number to which said payment corresponds.

Online Payment: You can make your payments through the "WOMPI" platform implemented on our website, which will allow you to pay with a credit or debit card. There, the system will ask you for the necessary information so that you can complete your transaction safely and successfully. Remember that when choosing this payment method, you will only have a period of 24 hours to complete the transaction.

Bank Deposit: This can be done through:
- Bancolombia to savings account Nº 30949658739 using a business collection form.


Outside Colombia:

At Babalú, we offer the following payment options when placing your wholesale order outside Colombia:

PayPal: We recommend this payment method as it is processed immediately. You can use the tool implemented on our website.
Please note that this payment method will incur an additional cost corresponding to 5% of the purchase value and that the invoice will be issued in the name of the PayPal account user.

Davivienda International Bank Transfer: The information provided below is for the exclusive use of the paying bank. Please do not alter this data and present it at the time of the transaction.


Once completed, you must send us a copy of the swift message to the email comercioexterior@babalufashion.com to track the order.

IMPORTANT INFORMATION

• When choosing this payment method, please note that all charges will be borne by you, as the customer or depositor.
  At the time of payment, you must inform your bank that the charges for commission and transfer fees incurred are paid by the depositor (including the OUR concept).
  
  
• With this payment method, the bank will take up to two days to notify the transfer. Babalú will begin the logistics process once notification is received.
  
  
• The invoice will be issued in the name of the person indicated by the bank as the depositor or payer.
  
  
• When making the payment, please verify that you are paying in US dollars (USD).
  
  

If at any time during your purchase process you require additional information or have questions about the steps or procedures, do not hesitate to contact us at comercioexterior@babalufashion.com, our Whatsapp line, or by phone at (+574) 4441078 option 1150

It is not possible to add products to an order that has already been finalized. However, remember that your cart remains open for the next 12 hours after you have added your first product. During this time, you can add any items you wish. Make sure you have the correct references, sizes, colors, and quantities you need.

If for any reason you wish to add more products to a finalized order, you must contact customer service to cancel the order so you can place a new one

You can be your own boss and manage your time.
You will have a free profit margin (we recommend increasing 50% over the wholesale price).
You will have new collections every two months.
100% Colombian quality.
Real-time updated inventory available for 24/7 purchases on our website.
Different payment methods (bank transfer, debit or credit card, bank deposit.)
Digital catalog (PDF version) to support your sales.
Images of each collection (JPG format) as a sales aid.
Customer service team available to support you (Contact us through our WhatsApp line +57 315 612 2277.)

The profit margin is decided by you, since Babalú does not handle suggested retail prices within the digital catalog.
Based on the quality of our products and the originality of their designs, we recommend our Digital Wholesale community to apply a 50% increase over the wholesale value of each garment

Learn about our exchange and warranty policies here

In Colombia:

Once we receive the payment receipt and it has been verified in the system, we have two (2) business days to make the shipment.
You will receive a notification in your email with the tracking number so you can track your order.

Outside Colombia:

For international orders, this time varies depending on the destination country (2 to 5 business days), as some countries require special labeling (e.g., Mexico, Ecuador, Argentina).

To contact a customer service representative, you have the following options:

In Colombia:

Whatsapp line +57 315 612 2277.
Email: servicioalcliente@babalufashion.com
Landline: +57 064 444 1078 option 1
Outside Colombia

Whatsapp line +57 315 612 2277.
Email: comercioexterior@babalufashion.com.
Landline: (+574) 444 1078 Ext 1150

PayPal is the electronic payment platform that Babalú uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

In Babalú's online store, you can make your payment using the enabled methods. Depending on the payment options chosen by the merchant, you can pay using Visa, American Express, Diners, and MasterCard credit cards, and PSE savings and checking debit accounts.

Para proteger tus datos Babalú delega en Paypal la captura de la información sensible. Nuestra plataforma de pagos cumple con los más altos estándares exigidos por la norma internacional PCI DSS de seguridad en transacciones con tarjeta de crédito. Además tiene certificado de seguridad SSL expedido por GeoTrust una compañía Verisign, el cual garantiza comunicaciones seguras mediante la encriptación de todos los datos hacia y desde el sitio; de esta manera te podrás sentir seguro a la hora de ingresar la información de su tarjeta.

Durante el proceso de pago, en el navegador se muestra el nombre de la organización autenticada, la autoridad que lo certifica y la barra de dirección cambia a color verde. Estas características son visibles de inmediato y dan garantía y confianza para completar la transacción en Paypal.

Yes, at Babalú you can shop online 7 days a week, 24 hours a day, just a click away.

If you have not yet completed your payment, you can return to the initial step and choose your preferred payment method. Once the purchase is complete, it is not possible to change the payment method. Babalú: the previous point applies to the payment method, but the store's return policies must be mentioned to comply with Article 51 of the Consumer Statute Law

First, check if a transaction confirmation email was sent to the email account provided at the time of payment. If you have not received it, you should contact Customer Service Whatsapp +57 315 612 2277 to confirm the status of the transaction.

For every transaction approved through Wompi, you will receive proof of payment with the purchase reference at the email address you provided at the time of payment.
If you do not receive it, you can contact Customer Service via Whatsapp +57 315 612 2277 or by calling (+57 604) 444 1078 or emailing comex@babalufashion.com, to request that the proof of payment be re-sent to the same email address registered at the time of payment.